Posts Tagged ‘clothing care’

Please check your pockets!

Monday, August 16th, 2010

We recently received a thank-you letter from a customer after we found and returned a $3,000 hearing aid he left in his pocket. Although we are not responsible for items left in pockets, this hearing aid would have been destroyed if washed and we are happy to return these items when we discover them. We have found also credit cards, $50 bills, gold and diamond jewelry and wallets. Customarily, our drivers return items of value to customers, or we call the customer to inform them.

We also regularly check pockets because some items, such as ink pens and makeup containers, can be disastrous if they go through the wash or dry cleaning cycle.

However, looking in peoples’ pockets can be risky, even when people turn their clothes over to us. We have found nude photos by cheating spouses and illegal drugs either in pockets or in our machines.

We only want to provide you with great-looking wardrobe and excellent service. We have no interest in your personal affairs, so finding potentially embarrassing items puts everyone in a difficult position.

For your sake and ours, please take a look in your pockets before you send items to the cleaners.

Tags: Clothesline Cleaners, clothing care, Customer service, Safety
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Clothing Care Basics worth a refresher

Monday, July 26th, 2010

We have sent out our newsletter to our customers about “Clothing Care Basics.” This is good information for anyone:

Clothing care starts the moment you begin to shop. It ends when you retire or donate the garment. We follow the life of a garment, from the time of purchase to spotting, cleaning and, finally, storing for the season – with everything in between.

Start caring:

•    By choosing the right fabric and fit for your lifestyle
•    By reading the care label on each garment, before you buy
•    By recognizing spots – and their origins – and knowing if they require pre-treatment, and then dry cleaning or wet cleaning

Recognizing water-based spots

Water-based spots from soda, coffee, and wine usually have a ring around the outside.

Recognizing Oil-based spots

Oil-based spots from food oils, french fry grease, and mayonnaise are absorbed into the fabric and do not have a ring. These spots can be set by soap & water and usually require dry cleaning.

What to do with spots

If you identify these spots, take them to the cleaner within 48 hours or so, and point them out to the customer service representative. Most spots will come out!

Tags: Clothesline Cleaners, clothing care
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